• Metal Packaging

    Equipment for the production of monobloc containers made of aluminium or steel – customized and future-proofed.

  • Plastic Containers

    Decoration systems for plastic containers in (almost) all shapes and sizes – flexible and innovative.

  • Plastic Tubes

    Printing systems for plastic tubes in all variations and up to nine colours – extremely fast and versatile.

  • Printing Presses

    Rotation printing presses for newspapers and books – fast, very accurate and economical.

  • Digital Printing

    Digital large-format printers for almost all roll and plate materials – versatile and luminous.

  • Coating & Laminating

    Coating and laminating machines for paper, plastic and aluminium films and foils – high quality and efficient. 

Hotline & Remote Service

State of the art services for a fast problem detection and resolution

Analysing or solving a problem on the telephone or via remote access is one of the best service options you can benefit from. There is no better way to save time, cost and efforts and to come back to production as fast as possible. We provide the technology and the expert know how for that. Our systems are prepared for secured remote access or remote problem diagnosis. The polyport remote service portal is your gate to remote services of different kind. The polyvision camera supported visual remote support complements this to a service offering with a high problem solving success rate. Even if a problem cannot be solved online the information and data gained via a remote diagnosis will help to get to a faster problem solution and a higher first time fix ratio.

Customer Benefits:

  • Reduced downtime
  • Savings in time and travel cost
  • Higher first time fix rate
  • Better support for your in house maintenance
  • Value add services for productivity and uptime improvement

//polyport

This is the unique portal solution for remote services provided within the wifag//polytype group and communicates with our remote service platform, which is TÜV-IT certified for its security.

Via //polyport the customer controls the process and initiates the service request and follows up all remote transactions and tickets. //polyport integrates all machines connected in your facility and all users needed in the process. The different available services can be selected from this unique point of access i.e.:

  • Remote Access to control systems
  • Remote Software Update
  • Video Conferencing and Online Chat
  • Mobile Cameras
  • Online Documentation update
  • Monitoring or Maintenance Manager Cockpits

Due to the fact we use a standard and state of the art software platform you can benefit from:

  • Easy standardized way of connecting machines and components

  • Expandable functionality

  • Integration and control of the remote service process

  • Highest IT security

//polyserve

our polyserve contracts allow you to benefit from our remote services offering in the way you need it. You can select the content of services and the way to pay for them in a flexible way.

Currently available contracts are:

  • polyserve H Hotline only contract
  • polyserve R Remote Support contract

Payment options:

  • Flat rate contract
  • Call package
  • Pay per call

Please ask your local contacts for specific offerings and prices.

Your Advantage when buying a new machine

You can use //polyserve R free of charge throughout the warranty period!

 

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Breaking News

27.10.2014

wifag//polytype Evolution

Latest edition of the WIFAG-Polytype magazine "evolution" more

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